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Frequent Asked Questions
How do I start a return?
Email Support@alkumaiti.com within 14 days of delivery, quoting your order number and telling us which item you want to return. We will reply with instructions and the return address. Please contact us before sending anything back, as unannounced returns are difficult to identify and that delays your refund.
Are there any items that cannot be returned?
Yes. Perfume, oud chips and bakhoor that has been opened, unsealed or used cannot be accepted back, for hygiene reasons. Anything still sealed in its original packaging can be returned within 14 days, and that includes items bought on promotion. If a product reached you damaged or faulty, the unopened condition does not apply and we will put it right.
Do I have to pay for return shipping?
If we sent the wrong item, or it arrived damaged or faulty, we cover the full cost of the return. If you simply changed your mind, the return shipping is yours to arrange and pay for. Your original delivery was free, so nothing is deducted from your refund for it.
What payment methods do you accept?
You can pay by cash on delivery, credit or debit card, or bank transfer. All prices are shown in UAE Dirhams and include 5% VAT. Delivery is charged separately at a flat AED 35 within the UAE, or AED 200 to Saudi Arabia, Qatar, Bahrain, Kuwait and Oman.
Is it safe to enter my card details on your website?
Yes. Card payments are handled entirely by our payment provider over an encrypted connection, and we never see or store your card number. We will never ask you for a PIN, a security code over the phone, or a one-time password. Treat any message that does as fraudulent, and please report it to us.